Customers today demand and expect more than ever before. Significant advancements in the ability to integrate technology solutions into processes and automate workflows has significantly reduced the time and expense associated with completing tasks in a wide variety of fields – including facility maintenance. When customers enter your property, they expect that everything will be clean and in working order – all the time.
As a facility manager, you know that is easier said than done. You need to prioritize between tasks on a limited budget, find vetted contractors, and oversee the work as it’s completed. And of course, the best laid plans often have to be changed as emergencies come up. Thankfully, job management software such as Trillium (also known as work order management software or computerized maintenance management software (“CMMS”)) makes all of this much easier.
Benefits of Job Management Software
Job management software greatly simplifies your facility management work in the following ways:
Automated Prioritization of Jobs
When determining the priority of one job (or work order) amongst others, urgency of the service to be performed (emergency versus routine repair) as well as the criticality of the equipment (how important is the equipment to regular operations) must be considered. When you manage all of this work manually, sorting through these factors can be overwhelming – especially with a long list of tasks to be done. With job management software like Trillium, criteria for prioritizing can be established in advance and programmed directly into the system for each type of repair as well as each piece of equipment. This makes scheduling easy.
Job management software also serves as a central repository for communication between the client, customer service representative, and the vendor. It can incorporate information on resource availability, time, safety and site/equipment requirements, insurance, and compliance tracking. With full transparency between all parties, each can stay informed as the work progresses. This history of communication is also helpful in providing clarity if progress on the job lags.
Providing a Network of Trusted Vendors
Along with our software platform, Trillium provides a support team of customer service representatives who have access to a network of national vendors. These vendors specialize in different trades, generally provide pre-negotiated pricing, and are consistently evaluated based on performance. Because of this, the customer does not have to worry about selecting an unreliable vendor or being taken advantage of on pricing.
Enabling Preventative Maintenance Plans
One of our previous blogs mentioned that on average, commercial facilities that have comprehensive preventative maintenance programs in place find their total costs are as much as 50% lower than organizations that continue to maintain their equipment reactively. Job management software acts as a database that allows you to track and schedule regular maintenance. Keeping your future preventative maintenance work orders scheduled increases asset uptime and safety, and prevents emergency repairs. This is a much better alternative to the “fix it when it’s broken” approach or to having a labor-intensive paper system with limited history. The ability to look at an organization’s equipment as a whole and create a well-thought-out plan of action for preventive maintenance is imperative.
Maintaining Records to Enable Good Decisions
Does your gut tell you that your HVAC unit is a money pit and that you’d be better off replacing it instead of repairing it? The data from your job management software can tell you how much money has been invested in all of your assets from a maintenance or repair perspective, lending insight as to when it may be time for asset replacement.
Job Management that is Right for YOU
How does your current job management system work for you? Is it effective? Does your organization stay on top of each day’s “to-do” list and keep equipment operating at optimal levels? Is information about your work available at your fingertips so you can make informed business decisions? Does your system save your company time and money?
Trillium’s software and experienced team help organizations manage, monitor, and control maintenance including: equipment, resources, and regulatory compliance. Let us handle your facility and job management needs and help your organization save time and money. Interested to see how easy facilities can be? Sign up for a Demo or email us at firstname.lastname@example.org.