Privacy Policy
TRILLIUM SERVICE COMPANIES LLC PRIVACY POLICY dba Trillium Facility Solutions | Trillium
Effective Date: August 12, 2026
This Privacy Policy (the “Policy”) explains how Trillium Service Companies LLC, doing business as Trillium Facility Solutions and Trillium (“us,” “our,” or “we”) collects, uses, discloses, and otherwise processes personal information that we collect from you through our website, mobile applications, and other online services that link to this Policy (the “Services”). Aggregated or de-identified data that cannot be used to identify you is not considered personal information under this Policy.
Information We Collect About You
When you use or access the Services, we may collect personal information, such as the following:
- Contact information, such as your name, phone number, or email address.
- Business information, such as the name of your employer or organization.
- Professional and employment-related information, such as your resume, cover letter, links to social media profiles, referral sources, and any other information you choose to provide in your employment inquiries or applications.
- Any other information you submit when you contact us through the Services, including any information you provide in a submission through our “Contact Us” or “Service Provider Sign-Up” form.
We also may collect certain other information automatically when you visit the Services, such as the following:
- Information Collected Through Browsers and Devices. Certain information may be automatically collected by most browsers or devices, such as information about consumers’ devices (such as IP addresses and MAC addresses), operating systems, and browsers. We may use this information to ensure that our Services function properly.
- Information Collected Through Cookies. Our Services may also use available web-based technologies to collect consumer data, such as cookies or web beacons. Cookies are pieces of information stored directly on users’ computers or devices. Cookies allow us to collect information such as browser type, time spent on the online services, pages visited, referring URL, and other traffic and usage data. We may also use cookies for purposes such as determining what features interest our users, revising features or operations, and as further described below. For more information, see the “Your Choices” section below.
- Information Collected Through Other Tracking Technologies. Our Services may also use other tracking technologies, such as log files and pixel tags. For example, pixel tags, sometimes called web beacons, are similar in function to a cookie and can tell us certain information like what content has been viewed.
- Information Collected in Connection with Analytics Tools. We may use various technologies to learn more about how visitors use our Services, such as Google Analytics. Google Analytics uses cookies to help us analyze how visitors use the Services. The information generated by the cookies about your use of the Services includes your IP address. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, refer to the following page: www.google.com/policies/privacy/partners/. We may also use other technologies to monitor your activities on our website.
- IP Address. An IP address is a number that is automatically assigned to the computer that a consumer uses by their Internet Service Provider (“ISP”). An IP address may be identified and logged automatically in our server log files whenever a user accesses our Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other online services. We may use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering our Services.
- Location Information. We may receive consumers’ approximate location or data that indicates their approximate location, such as their IP address and locations where they redeem coupons or discounts. Such data assists us in improving our applications in future versions of our services, and also enables us to offer better services both to consumers and to our clients.
How We Use, Disclose, or Otherwise Process Your Information
The uses and disclosures described in this section do not apply to mobile phone numbers collected for SMS messaging, text messaging originator opt-in data, or messaging consent. Those categories of information are governed exclusively by the “SMS/Text Messaging Communications” section below and are never shared with third parties or affiliates for marketing or promotional purposes.
We may use, disclose, or otherwise process personal information for purposes that include the following:
- Providing the Services and our other products and services to you and others, including our business customers.
- Operating, evaluating, and improving our organization.
- Understanding how you and our clients use our Services and to determine what features and services may interest you and our clients.
- To update or modify our Services features.
- To communicate with you and others.
- To respond to requests.
- For marketing purposes.
- For our recruitment and hiring purposes, including evaluating and processing your employment applications or inquiries.
- Storing information about your preferences, recognizing you when you use the Services, and customizing your experience.
- To create aggregate or de-identified data.
- Determining your location.
- To maintain the safety, security, and integrity of our Services, other technology assets, services, and our organization.
- Protecting the legal rights, property, safety, and security of us, our users, our customers, our employees, and others.
- Complying with applicable law, other legal requirements, and industry standards.
- To protect against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.
- To debug, identify and repair errors, or effectuate similar functional enhancements in connection with our Services or other services.
- Enforcing our policies, terms of use, contracts, or other legal rights.
- To evaluate an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceedings.
- For such other purposes as you may authorize or we otherwise disclose.
SMS/Text Messaging Communications
By providing your phone number and opting in to receive text messages from us, you consent to receive SMS/text messages from Trillium Service Companies LLC, doing business as Trillium Facility Solutions and Trillium, related to our services, including but not limited to account verification codes, work order notifications, appointment reminders, status updates, and other operational communications. Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further messages. For help, reply HELP to any message or contact us at sales@trilliumfacility.com.
By opting in, you confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you agree to receive text messages at the number you have provided.
Consent to receive text messages is not a condition of purchase or of approval as a service provider.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This applies notwithstanding any other provision of this Policy, including the “How We Use, Disclose, or Otherwise Process Your Information” and “Third Party Disclosures of Your Information” sections.
Carriers are not liable for delayed or undelivered messages.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
Third Party Disclosures of Your Information
The disclosures listed in this section do not apply to mobile phone numbers collected for SMS messaging, text messaging originator opt-in data, or messaging consent. That information is not shared with third parties or affiliates for marketing or promotional purposes under any circumstance.
We will never sell your personal information to third parties for their own commercial purposes. However, we may share or disclose your personal information as described in this Policy, including to our subsidiaries, affiliates, or for the purposes outlined in the “How We Use, Disclose, or Otherwise Process Your Information” section. We only disclose personal information to third parties as necessary to provide the Services or fulfill the purposes described in this Policy. Subject to the exclusion stated above, we may disclose personal information we collect about you:
- To our business customers, including facility owners or managers.
- To our subsidiaries and affiliates.
- To our business partners, such as service providers for facility owners or managers.
- To our contractors, service providers, and other third parties we use to support our organization.
- To communicate with you and others.
- To respond to requests.
- For marketing purposes.
- For our recruitment and hiring purposes, including evaluating and processing your employment application.
- To comply with applicable law, other legal requirements, and industry standards.
- To enforce our policies, terms of use, contracts, or other legal rights.
- To investigate or prevent unlawful activities or misuse of the Services.
- To protect against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.
- To protect the legal rights, property, safety, and security of us, our users, our employees, and others.
- To an actual or potential buyer, successor, or other organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceedings.
- To such other parties as you may authorize or we otherwise disclose.
- For the purposes described in the “How We Use, Disclose, or Otherwise Process Your Information” section above.
Your Choices
You may choose not to provide the personal information we request. However, not providing information we request may restrict your ability to use certain features of the Services. For example, you may be able to restrict the collection of personal information or functionality through your device’s operating system or by disabling cookies, but doing so may prevent you from using the functionality of the Services. Some Internet browsers have a “do-not-track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, the Services do not respond to browser “do-not-track” signals. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout. We may allow third parties to use the Services to collect personal information about your online activities over time and across different websites, applications, and other online products or services. This does not apply to mobile phone numbers or SMS consent data, which are not shared with any third party.
Third-Party Links
The Services may include links to websites, applications, information, and services provided by third parties. We are not responsible for the privacy policies or practices of those third parties. We encourage you to review the applicable privacy policies of such third parties if you elect to follow the links provided.
Changes to this Policy
We may update this Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the Effective Date of the Policy, above. We encourage you to periodically review this Policy for the latest information on our privacy practices.
Contacting Us
If you have any questions or comments about this Policy or our privacy practices, please contact us at sales@trilliumfacility.com or by mail at:
Attn: Privacy Policy
Trillium Service Companies LLC dba Trillium Facility Solutions
51284 Danview Technology Ct
Shelby Twp, MI 48315
For legal matters related to this Privacy Policy, please contact our legal counsel:
Smith & Sarconi PLC
Attn: James J. Sarconi (jsarconi@s2attorneys.com) and L. Smith (lsmith@s2attorneys.com)
13900 Lakeside Circle, Suite 203
Sterling Heights, MI 48313
Phone: 586-884-5420