Commercial Plumbing Tips
Commercial plumbers get to know entire buildings inside and out. Wherever there is water damage or unexpectedly high water bills, that’s where you’ll be. Outside of the day-to-day slosh through the pipes of your clients’ properties, however, there is a bigger picture at play. Here are a few tips to minimize struggle and keep your customers happy.
Stay on Top of Basic Maintenance
Preventative maintenance is key to keeping those systems in optimal condition. That means performing regular inspections by carrying out tasks such as:
- Ensuring that there is no risk of backflow in any part of the building
- Running each of the plumbing fixtures (showers, toilets, sinks, etc.), in order to make sure the water flow is good from the faucet to the drain
- Checking the temperature on the water heater
- Checking the water pressure on the pressure gauge
- Making sure all shutoff valves operate correctly
- Running diagnostics to look for any hidden leaks or ruptures
When you first get started working with a new client, it is a good idea to have a discussion about establishing a routine maintenance schedule. What this schedule should look like depends on what the property is used for. A shopping mall, for example, is going to see a lot more wear and tear than a small store. Talk with your client and consider the needs of the space, and you’ll be able to work out the schedule that’s best for the big picture.
Be on the Lookout for Problems
The primary objective for these routine maintenance visits is to look for potential problems to prevent greater problems in the future. For example, a slow drain is not a big issue but if it is unaddressed you will have to deal with completely clogged drains later on.
When working on a slow drain you should consult with your client and ask them if they want you to use a camera or dismantle the pipe in question to get a better look at what the problem is. When you do that, not only are you able to address the immediate issue (the slow drain), you can take note of what might be causing it (such as the wrong materials being flushed down said drain. This is significantly easier to do than having to unclog a drain that is no longer functional.
Communicate with Clients
When you’re done thoroughly checking the structure’s plumbing for any potential issues, you should have a talk with your client about what you saw. This is called a “post-mortem talk”, and while it may seem like more of a customer service tip than a plumbing tip, it’s an area that a lot of companies fall short in, and thus we have to bring it up.
Even if nothing went wrong during the visit, you should still meet with the client and give them a report. This can just be a brief rundown of what was inspected during the visit, how everything was operating, and what to expect in the future. This creates peace of mind not only for the client but for you: it’s a lot harder for the client to be able to accuse your staff of not doing their due diligence during the visit if they receive a report immediately afterward.
If something has gone awry, this visit becomes a consultation. It’s important to clearly explain what the problem is to the client using language that they can understand, rather than industry-specific terminology. Effective consultations are solution-oriented, so you must make sure they know how you intend to take care of the problem or let them know what their options are if there are multiple ways to approach it. Communication is key to making sure your clients are satisfied with your work.
Use the Right Software
Another increasingly popular and accessible form of preventative maintenance involves the use of advanced software to monitor the statuses of various clients. Even the biggest companies can be overwhelmed by the sheer volume of client calls and maintenance schedules to keep track of. That is why using the right plumbing management software is a great step towards making sure that everyone’s plumbing is well-maintained and all your clients are happy.
Such software can be used to manage maintenance schedules, create and deliver reports, and audit systems for errors. With the help of modern technology, you will never be overwhelmed by keeping track of every detail. You are ensuring that you can keep all the promises you want to make with your maintenance schedule, and that makes for delighted customers who will keep hiring you and recommend your services to others.
Trillium’s software and experienced team help organizations manage, monitor, and control maintenance including: equipment, resources, and regulatory compliance. Let us handle your facility and job management needs and help your organization save time and money. Interested to see how easy facilities can be? Sign up for a Demo or email us at email@example.com.